Email reading comprehension

I was complaining to my sister about an email correspondent of mine who appeared to have zero reading comprehension. Writing shorter emails, using simpler language–none of it seemed to help.

My sister lit up. “I totally know what you mean, because I have the same issue. Bullet points work well. Numbers too. And I end sentences with question marks even if they aren’t questions–that gets people to read them.”

Brilliant?

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